1. Contact our customer service: firstname.lastname@example.org
2. You will be sent a return label, print it and put it on the package
3. Bring your package to the next DHL parcel shop
4. Once we receive the bag in acceptable/ unused condition we will refund the money and a confirmation will be sent to you
Yes, we offer free returns for products without engraving. Furthermore, any brand new product, that is without usage and all accompanying materials, can be returned for a full refund or store credit within 14 days of delivery. We offer free and easy returns for all of our customers for orders above 140 € in value. Expedited shipping charges are non-refundable. Please contact our customer service if you require more information.
As soon as we received your bag our quality assurance team will check the condition of the product, we will initiate a refund of the full purchase price of the bag on the payment method you used if everything is in order. Once we refunded the price you will receive a message. Depending on the payment method you used your money should be transferred within 3 to 5 business days.